National initiative to identify innovative, effective approaches to trust-building aims to improve health care
PHILADELPHIA, PA – As trust in established institutions declines and the medical profession works to strengthen relationships among health care stakeholders, the ABIM Foundation today recognized eight organizations for substantial contributions to building trust, which the Foundation considers the backbone of patient, physician and health care system relationships.
Winners of the ABIM Foundation’s Trust Practice Challenge, a national contest to showcase best practices that build and promote trust in a variety of health care settings, contexts and relationships, and encourage dialogue about implementation, include:
- Duke University Department of Medicine – Anton Zuiker, for building greater understanding through a listening booth and podcast to facilitate conversations among clinicians, medical students, residents, staff and patients.
- Hawai’i Pacific Health – Melinda Ashton, MD, for development of an open nomination process to identify practices and processes that should be eliminated or modified in its EHR system.
- Johns Hopkins School of Medicine – Robert Shochet, MD, for development of the Colleges Advisory Program to model positive mentoring relationships between students and faculty.
- Mayo Clinic and the Institute for Healthcare Improvement – Stephen Swensen, MD, for creating a Leader Index to evaluate five key leader behaviors among clinical staff that affect performance.
- Oregon Health & Science University – Brian Park, MD, for building trust across teams through a learning collaborative focused on a relational approach to leadership.
- UnityPoint Health – Kyle Christiason, MD, for creating a dedicated clinic program focused on primary care and special health care needs of the LGBTQ community.
- University of Chicago Medicine – Lolita Alkureishi, MD, for use of a graphic medicine comic strip to foster better patient-physician interaction involving electronic health records.
- Wisconsin Collaborative for Healthcare Quality – Chris Queram, for creation of a data-sharing consortium of nine health systems to improve clinical performance through transparency and public reporting.
Nearly 70 organizations entered the ABIM Foundation’s Trust Practice Challenge. Submissions focused on strategies or approaches for building trust between patients and physicians, among clinician team members, or between physicians and their affiliated health care organizations. The approaches supported stronger health care leadership, improved transparency and greater consideration of patient views in the design of practice settings.
“Reducing the trust deficit requires a new commitment to understanding what builds and promotes trust within the practice of medicine,” said Richard J. Baron, MD, President and CEO of the ABIM Foundation. “The work of these organizations inspires all of us in health care to examine where trust has been lost and explore ways to restore it. Acknowledging gaps in trust and working to create trust among the players in our health care system will ultimately improve health care.”
Winners were selected by a nationally recognized panel of clinicians, advocates, academics and senior executives with extensive experience in health care, from frontline delivery to C-suite leadership to corporate and governmental policymaking.
Trust Practice Challenge winners will be recognized at the 2019 ABIM Foundation Forum, where they will discuss their trust-building solutions with a distinguished group of academics, clinicians and thought leaders. The ABIM Foundation will release a compendium of trust-building case studies based on the winning entries and 22 meritorious submissions this fall.
To learn more about the ABIM Foundation and the Trust Practice Challenge, visit https://abimfoundation.org/what-we-do/initiatives/trust-practice-challenge.
About ABIM Foundation
The ABIM Foundation’s mission is to advance medical professionalism to improve the health care system by collaborating with physicians and physician leaders, medical trainees, health care delivery systems, payers, policymakers, consumer organizations and patients to foster a shared understanding of professionalism and how they can adopt the tenets of professionalism in practice. To learn more about the ABIM Foundation, visit www.abimfoundation.org, connect on Facebook or follow on Twitter.