Susan Edgman-Levitan, PA, is Executive Director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, a lecturer in the Department of Medicine, Massachusetts General Hospital (MGH), and an Associate in Health Policy, Harvard Medical School. The Stoeckle Center is deeply involved in leading primary care transformation across the Partners Healthcare System in New England, now known as Mass General Brigham. Prior to MGH, Susan was the founding President of the Picker Institute. A constant advocate of understanding the patient’s perspective on healthcare, she has been the co-principal investigator on the Yale/Harvard Consumer Assessment of Healthcare Providers and Systems (CAHPS) study and is a member of the Lucian Leape Institute and a Senior Fellow at the Institute for Healthcare Improvement (IHI). She is an editor of Through the Patient’s Eyes, a book on creating and sustaining patient-centered care, The CAHPS Improvement Guide, and co-authored the Institute of Medicine 2006 report, The Future of Drug Safety: Promoting and Protecting the Health of the Public. She is a founding member of the MA Primary Care Alliance for Patients, a statewide collation working with the Massachusetts legislature to fund enhanced payments for primary care services and to support practices that are at risk because of the COVID pandemic. She also co-chairs the MassGeneralBrigham Patient Experience Leaders Committee.
Ms. Edgman-Levitan serves on several boards and national advisory committees, including the AHRQ National Advisory Council, the ABIM Foundation Board of Trustees, and the Primary Care Collaborative. In 2007, she received the Leadership and Innovation Award from the Center for Information Therapy and the 2016 Inaugural Richard Nesson award from the Massachusetts Health Quality Partnership. In 2020 she received the Partners Healthcare System Nesson award for System Collaboration. Susan holds degrees from the University of Michigan and the Duke University Physician Assistant program, where she received the Distinguished Alumni Award and inducted into the Duke University Medical Center Hall of Fame in 2004.