July 10, 2019
At the heart of the Voices of Duke Health is a passion for the art of listening.
June 26, 2019
Trust in an organization is fundamentally related to trust in its leaders.
June 19, 2019
This fairly simple and straightforward program is an invitation to clinical staff who use the EHR to identify documentation and other practice requirements that should be eliminated.
June 12, 2019
The key elements of the practice—compassion, multi-disciplinary teamwork, robust huddles, story-telling and person-centered care–—can be applied everywhere.
June 5, 2019
Over the next several weeks, I will devote this letter to writing about the winners of the ABIM Foundation’s recent Trust Practice Challenge.
May 29, 2019
In 2006, the ABIM Foundation and the Institute on Medicine as a Profession (IMAP), a non-profit health care think tank based at Columbia University, made a bold move to publicly confront the issue of physician conflict of interest (COI) and expose its threat to medical professionalism. A panel assembled by the Foundation and IMAP published... Read more »
May 20, 2019
While recruiting specialty societies to the Choosing Wisely campaign about six years ago, I attended a board meeting of a surgical specialty society. I had flown to Chicago to meet with the society’s board as it considered whether to join the campaign. The one question board members had for me was: What happens when a... Read more »
May 8, 2019
What disturbs me about online retail medicine is the lack of face-to-face conversation between the patient and the clinician.
April 25, 2019
Dialogue has to start with the assumption that all parties have good intentions and the belief that most people are reasonable most of the time.
April 4, 2019
This month marks the seventh anniversary of the Choosing Wisely campaign, which launched on April 4, 2012 to much public fanfare. Nine specialty societies took a courageous step, answering our call for clinicians to identify five things that are done too frequently in their fields and for which there was no evidence of patient benefit.... Read more »