Building Trust One Practice at a Time
December 11, 2019
While trust in health care has slipped in recent decades, researchers do know what attributes help to build trust -- starting with communication, competency and caring.
Revisiting the Aims of Choosing Wisely
September 25, 2019
It seems like Choosing Wisely has been in the news lately, particularly in The New York Times. Reading two recent articles, you get the impression that Choosing Wisely has done little to make a difference in reducing the overuse of tests and treatments.
A Casualty of Incidentaloma
September 18, 2019
This story could be told by many. You undergo an imaging test for a particular medical reason and then, lo and behold, another condition is discovered.
Stepping Stones to Greater Trust
September 9, 2019
In health care, we must address what one speaker called "lazy proxies" if we truly want to build trust.
Transparency and Public Reporting
July 30, 2019
The combination of transparent public reporting and sharing of best practices epitomizes an environment of reciprocal trust.
Developing Relationships and Connections
July 23, 2019
Relationships are the core of trust and without them medical students, resident and practicing physicians have less humanistic qualities, including compassion and communication skills.
Imagine a Different World Order
July 18, 2019
Imagine working in an environment where a traditional model of hierarchical, authoritative, physician-centric management is replaced by new patterns of relating that foster collaboration, group learning, nurturing and a flattened social order on health care teams.
Voices of Duke Health: Are You Listening to My Story?
July 10, 2019
At the heart of the Voices of Duke Health is a passion for the art of listening.
Trust Starts With Trustworthy Leaders
June 26, 2019
Trust in an organization is fundamentally related to trust in its leaders.
A Simple Solution to Pointless Tasks
June 19, 2019
This fairly simple and straightforward program is an invitation to clinical staff who use the EHR to identify documentation and other practice requirements that should be eliminated.